If you haven’t heard already, all Facebook fan pages will be changing over to the timeline format at the end of March which still leaves you a little time to update it (us included!). One of the big changes is that Facebook will no longer allow customized landing pages. I know there are many businesses out there that may be upset with this, but it is for the better. I never understood why a business would want to drive viewers to a static page on Facebook. When people go on Facebook, they want to see interaction, and that the people behind their favorite company are human beings and not some kind of social media robots.
Businesses can still have custom pages that are accessed in the form of tabs just to the right of the about us section; this is a much friendlier UI than the previous design, and should increase the number of views to custom Facebook pages such as a contest or donation page (for non-profits of course).
Since you can’t direct users to a particular landing page, the “Cover Photo” at the top of the page will be a very important piece of real estate. Per Facebook, the “Cover Photo” should not contain and price information, a call to action, or anything else that could be placed in the about us section.
Finally, one the best new features is that users can now direct message organizations through Facebook which will lead to more fruitful B2C relationships.


